Privacy Policy

This Privacy Policy describes how Shilpa Granite Stones ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website (https://shilpastones.com/) and interact with our services. We are committed to protecting your privacy and ensuring the security of your personal information.

Your trust is important to us. Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1. Personal Information

This includes information that can be used to identify you directly or indirectly. We collect personal information when you voluntarily provide it to us, such as when you:

• Inquire about our granite products or services.
• Fill out contact forms or request a quote.
• Sign up for newsletters or updates.
• Make a purchase or place an order.
• Communicate with us via phone, email, or other channels.

The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Postal address (for deliveries or invoicing)
• Company name (if applicable)
• Project details and preferences (e.g., stone type, quantity, application)

1.2. Usage Data

We automatically collect information about how you access and use our website. This "Usage Data" may include:

• Your computer's Internet Protocol (IP) address.
• Browser type and version.
• The pages of our website that you visit.
• The time and date of your visit.
• The time spent on those pages.
• Unique device identifiers and other diagnostic data.
• Referring/exit pages.

This information helps us understand user behavior and improve website performance.

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and hold certain information. Cookies are small data files placed on your device. Tracking technologies like beacons, tags, and scripts are used to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site effectively. For more details on the cookies we use and your choices, please refer to our [Link to your Cookie Policy, if separate] Cookie Policy.

2. How We Use Your Information

Shilpa Granite Stones uses the collected data for various purposes, including:

• To provide, operate, and maintain our website and services.
• To respond to your inquiries, process your orders, and fulfill your requests.
• To improve, personalize, and expand our website and product offerings.
• To understand and analyze how you use our website.
• To develop new products, services, features, and functionality.
• To communicate with you, including sending you updates, promotional materials, and other information related to our products and services (with your consent where required).
• To detect, prevent, and address technical issues or fraudulent activities.
• For internal record keeping, analytics, and market research.
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We may share your personal information in the following situations, always ensuring appropriate safeguards are in place:

• With Service Providers: We may engage third-party companies and individuals to facilitate our services, provide services on our behalf (e.g., website hosting, data analysis, marketing assistance, payment processing), or assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If Shilpa Granite Stones is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your Personal Information in the good faith belief that such action is necessary to:
  • Comply with a legal obligation (e.g., court order or government request).
  • Protect and defend the rights or property of Shilpa Granite Stones.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your Personal Information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We restrict access to your personal information to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as India's DPDP Act, GDPR for EU visitors, or CCPA for California residents), you may have the following rights regarding your personal information:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our website and services are not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "Last updated" date at the top of this Privacy Policy. We may also notify you via email or a prominent notice on our website prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: contact@shilpastones.com
• By Phone: +919844088573
• By Mail: Shilpa Granite Stones, Industrial Area, Lokikere road, Near Lalitha International School Belavanur, Davanagere 577002, Karnataka, India.
• Visiting our Office: You can visit us at the address provided during business hours.